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dsAGENTES CASE · OUR OPERATION

We built it to solve our own pain. It turned out too good to keep to ourselves.

We went through more than 15 customer service tools and none of them worked. So we built our own: today AI handles service on its own and the human team is the overflow, not the front line.

30 → 2
people in customer service
97%
of conversations resolved by AI
24h
nonstop operation
15+
tools tested before
THE CHALLENGE

No customer service tool could keep up.

We tested more than 15 customer service tools and none solved it: queues on WhatsApp, customers left without answers, the human team drowning in operational work.

We decided to stop searching and build our own agent operation.

THE SOLUTION · AGENTES

AI on the front line, humans on the overflow.

AI handles it on its own

Most conversations are resolved by AI, instantly, on any channel.

Prospecting via voice and AI

Prospecting happens via voice and AI — cadence and follow-up without relying on people.

Humans as overflow

The human team handles only the exceptions — it's no longer the front line.

THE RESULT

Same operation, a fraction of the team.

From 30 to 2 people in customer service — with room to spare.
97% of conversations resolved by AI alone.
24 hours a day: nights, weekends and holidays included.

Want an agent working for you today?

Tell us how your customer service works and our team will design the operation with you.

SCHEDULE A DEMO
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